Terms of service

Healthy7 is a trading name of Healthy7 Benelux BV, with its registered seat at Frankrijklei 5 bus 0401, 2000 Antwerpen, Belgium, company number 1039.091.615. You can reach us at hello@healthy7.com.

By placing an order you accept these terms. They apply together with our privacy policy, our cookie policy and our delivery and returns page, which form part of them.

If you are a consumer, nothing in these terms affects your mandatory rights under the Belgian Code of Economic Law or, if you live in the Netherlands or Luxembourg, under the consumer law of the country you live in. Where a clause here would conflict with those rights, your rights prevail.

Healthy7 is a food supplement, not a medicine. It is no substitute for a varied, balanced diet or a healthy lifestyle, and it does not cure or prevent disease. The health claims on this site are those authorised in the European Union under Regulation (EU) 432/2012, tied to the specific nutrients in the formula.

If you take medication, are pregnant or breastfeeding, have a medical condition or are under eighteen, talk to your doctor or pharmacist before you start. Do not exceed the recommended daily portion, and keep out of reach of young children.

Photographs and illustrations are as faithful as we can make them, but packaging may differ slightly. The composition and ingredient list on the pack you receive is the authoritative one.

An order is concluded when you confirm it and the payment succeeds. You then receive a confirmation by email. If it does not arrive within an hour, check your spam folder and otherwise get in touch.

We may refuse or cancel an order where a product is no longer available, where a price was obviously wrong, or where we have reasonable grounds to suspect fraud. In that case we refund you immediately and in full.

All prices are in euro and include VAT. Shipping costs are shown separately before you confirm: shipping is free from €120, below which the rate you see at checkout applies.

You pay when you order, with the payment methods offered at checkout. Promotional codes - including a pharmacy's - apply per order, cannot be exchanged for money, and cannot be combined unless we say so explicitly.

Healthy7 is offered as a 90-day plan and as a monthly plan. On the 90-day plan you pay every ninety days and receive ninety sachets each time; on the monthly plan you pay monthly and receive thirty sachets each time. The price at the moment you order is the price you keep paying for as long as your subscription runs.

A subscription runs until you stop it. You can pause, change or cancel it at any time in your account or with an email to us, with no notice period and no cost. A cancellation takes effect from the next renewal: a delivery already on its way can still be handled as a return.

If we ever change the price of a running subscription, we tell you at least thirty days in advance, and you can cancel free of charge until the date it takes effect.

We deliver in Belgium, the Netherlands and Luxembourg. Processing and delivery times, the carrier, and what to do when a parcel is damaged or does not arrive are on our delivery and returns page.

The risk of loss or damage passes to you when you, or someone you nominated, takes physical possession of the parcel.

As a consumer you have fourteen days from receipt to withdraw from your purchase, without reason and without penalty. On a subscription that period applies per delivery. Tell us with an unambiguous statement - an email is enough - or with the model withdrawal form.

Send the products back within fourteen days of telling us. Unopened sachets and an unopened box are taken back in full. For goods sealed for health protection reasons and unsealed after delivery, the statutory right of withdrawal lapses - but our own money-back guarantee below goes further than that and covers exactly this situation.

On top of your statutory rights we give a commercial guarantee: try Healthy7 for ninety days on the 90-day plan, or thirty days on the monthly plan. If you do not feel what you hoped to feel, tell us within that period and we refund you - even with the box open and the sachets gone.

The guarantee applies once per customer, for the first period of your subscription. Return shipping is on us.

Everything we sell carries the two-year legal guarantee of conformity. If what you received is not what you ordered, is damaged, or is past its date, tell us with a photograph and we send a replacement or refund you. That guarantee costs you nothing and is separate from the one above.

You are responsible for what happens with your sign-in details. If you suspect someone else has access, change your password and let us know.

What you publish in the Club remains yours, but you give us permission to show it on the platform. We remove contributions that are unlawful, abusive or misleading, or that make medical claims.

We stand behind the quality and the safety of what we deliver. Our liability for other damage is limited to the amount of your order, except in cases of intent, gross fault, or harm to life and health - there no limit applies, and none could.

The information on this site is general in nature and is no substitute for medical advice.

The name Healthy7, the logo, the texts, the photographs, the formula and the fermentation technology are protected. You may use this site and share its content with attribution; reproducing it for commercial purposes requires our written permission.

If you have a complaint, tell us first at hello@healthy7.com. We answer within seven working days and look for a solution with you.

If we cannot resolve it together, you can turn to the Belgian Consumer Ombudsman Service (consumentenombudsdienst.be) or to the European ODR platform at ec.europa.eu/consumers/odr.

Belgian law governs this agreement. If you live in another EU member state, you keep the protection of the mandatory provisions of the law of your residence, and you can always bring a dispute before the court of your residence.

We may amend these terms. For running subscriptions, changes apply only from the next renewal, and we tell you in advance. Your order is always governed by the terms as they stood when you ordered.