Delivery & returns

We deliver in Belgium, the Netherlands and Luxembourg, to a home address or a pick-up point of your choosing. Shipping is free from €120; below that you see the rate at checkout, before you confirm.

Every subscription - the 90-day plan and the monthly plan - ships free, on every delivery.

Order before 2pm on a working day and your parcel leaves the same day. After that it goes out on the next working day.

• Belgium: one to two working days after dispatch.
• The Netherlands: two to three working days after dispatch.
• Luxembourg: two to three working days after dispatch.
• Busy periods and public holidays can add a day; we say so on the site when that is the case.

As soon as your parcel is registered you get an email with a track-and-trace link. It shows where the parcel is and when it will be delivered. If you are not home, the carrier leaves it with a neighbour or at a pick-up point and says so in the message.

Your next delivery leaves a few days before your current supply runs out, so you never miss a day. You can see the date in your account.

• Pausing or skipping a delivery: up to twenty-four hours before the dispatch date, in your account or by email.
• Changing an address: until the parcel is registered; after that you arrange it with the carrier directly through the track-and-trace link.
• Cancelling: at any time, with no notice period and no cost.

You have fourteen days from receipt to withdraw from your purchase, without reason. On a subscription that period applies per delivery. Tell us by email and send the products back within fourteen days of telling us.

Unopened sachets and an unopened box are taken back in full. If the seal is broken, the statutory right of withdrawal lapses for health protection reasons - but then our money-back guarantee applies, which is what it is there for.

Take Healthy7 for ninety days on the 90-day plan, or thirty days on the monthly plan. If you do not feel what you hoped to feel, tell us within that period and we refund you - even with an open box and empty sachets. No questionnaire, no return shipping cost, no fine print.

The guarantee applies once per customer, for the first period of your subscription.

• Email hello@healthy7.com with your order number and what you are sending back.
• You receive a return label and the return address within one working day.
• Put the products in the original box or another sturdy package, stick the label on it and drop the parcel at a pick-up point.
• Keep the proof of postage until your refund has come through.

Return shipping is on us, both for a withdrawal and for the money-back guarantee.

We refund within fourteen days of receiving your return, or sooner when you send the proof of postage. The amount goes back to the payment method you paid with; another route is possible, but only if you agree to it.

On a partial return we refund the products sent back. Shipping costs you paid on the order come back when you withdraw from the whole order.

If something arrived damaged or wrong, email us within seven days with a photograph of the product and of the packaging. We send a replacement without argument, or refund you if you prefer.

If the carrier says your parcel was delivered and you do not have it: check with the neighbours and in the carrier's message first. If it stays lost, tell us within fourteen days and we open an investigation - you do not have to do that yourself.

Questions about a delivery or a return: hello@healthy7.com. We answer the same day on working days.